Refund policy

Thank you for shopping with us. Every item we sell is custom printed on demand specifically for your order. Because our products are made to order, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind. 

Please review our sizing charts carefully before placing your order. 

Returns & Exchanges 

Due to the custom nature of our products, we do not accept returns or exchanges for: 

  • Incorrect size selected by the customer. 

  • Buyer remorse or change of mind. 

  • Preference for a different color or design after ordering. 

  • Orders placed with an incorrect shipping address provided by the customer. 

Damaged, Defective, or Incorrect Items 

If your order arrives damaged, defective, misprinted, or you receive the wrong item, we will gladly replace it or issue a refund at no additional cost. 

To report an issue, please contact us within 14 days of delivery and include: 

  • Your order number. 

  • A brief description of the issue. 

  • Clear photos showing the product and the defect or incorrect item. 

Claims submitted after 14 days may not be eligible for replacement or refund. 

Lost Packages 

If your package appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate the issue. 

If a package is confirmed lost by the carrier, we will replace your order or issue a refund. 

We are not responsible for delays caused by shipping carriers, weather, customs, or other events outside of our control. 

Incorrect Shipping Address 

Customers are responsible for providing an accurate shipping address at checkout. 

If an incorrect address is entered and the order has not yet entered production, we will do our best to update it. Once production has begun, changes may no longer be possible. 

If an order is returned due to an incorrect or undeliverable address, the customer may be responsible for the cost of reshipping the order. 

Order Cancellations 

Because production begins shortly after an order is placed, cancellation requests must be made as quickly as possible. 

Once an order has entered production, it cannot be canceled or modified. 

Refunds 

Refunds are issued only when: 

  • The item is damaged or defective. 

  • The wrong item was received. 

  • The order is confirmed lost by the shipping carrier (when applicable). 

  • We determine that a refund is appropriate based on the circumstances. 

Approved refunds will be credited to the original payment method. Depending on your financial institution, refunds may take 5–10 business days to appear. 

Contact Us 

If you have any questions or need assistance with your order, please contact us through our website’s Contact page. Please include your order number so we can assist you as quickly as possible.